1. Our Policy

At LoveLifePK.com, we want you to have a clear and positive shopping experience. Please read this Returns / Exchange Policy before placing an order. Return and exchange eligibility depends on the condition of the product, the reason for the request and applicable consumer protection laws.

2. Personal Wellness and Intimate Products

For hygiene and safety reasons, intimate or personal wellness products that have been opened, used, or had their hygiene seal removed may not be eligible for return or exchange, except where required by applicable law or where the item is defective or incorrect.

For unopened products, please contact us to confirm whether your item qualifies under our policy before sending it back.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible after delivery. To help us review your request, provide:

• Your order number and contact details.
• A brief explanation of the issue.
• Clear photos or a video showing the item and its packaging, where appropriate.

After reviewing the information, we will advise you about the available resolution, which may include an eligible replacement, exchange or refund in accordance with our policy and applicable law.

4. Eligibility for Returns or Exchanges

When a return or exchange is permitted, the item may need to meet these conditions:

• It is unused and in its original condition.
• Original packaging, accessories and included items are retained.
• Proof of purchase or order details are provided.
• The request is submitted within the applicable return period confirmed by our customer support team.

5. Items That May Not Be Eligible

• Used or opened intimate products where hygiene restrictions apply.
• Items damaged through misuse, improper handling or unauthorised modification.
• Items returned without prior approval, where approval is required.
• Products specifically identified as non-returnable, where this restriction is lawful.

These exclusions do not limit any rights you may have under applicable law, including rights relating to defective, unsafe or incorrectly supplied products.

6. How to Request a Return or Exchange

7. Return Shipping Charges

Responsibility for return shipping charges will depend on the reason for the return, the circumstances of the order and applicable law. We will explain any applicable charges before you send the item back.

8. Refunds

If a refund is approved, we will confirm the refund method and estimated processing time with you. The time taken for the funds to reach you may depend on your payment method or financial service provider. Where an order was paid by Cash on Delivery, we may need to obtain suitable refund details from you.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after dispatch. Any eligible refund will be handled according to the circumstances of the order and applicable law.

10. Contact Us

For return, exchange or refund enquiries, contact our support team:

Important: Please confirm your actual return window, refund procedure and exchange conditions before publishing this page. This template is general information, not legal advice. Your policy must comply with applicable consumer protection laws in Pakistan.